Welcome to Katrelle Nova Haven! We want every visit—online or in-store—to be a positive, smooth experience. Please review our terms of service below, as they outline your rights and responsibilities when using our website and shopping with us.
Using Our Website
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By accessing or purchasing from katrellehaven.com, you agree to these terms and all applicable laws.
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You agree to provide accurate, up-to-date information when creating orders or inquiries.
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Unlawful or fraudulent use of our website or services is strictly prohibited.
Orders & Fulfillment
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All orders are subject to product availability and our confirmation.
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We reserve the right to refuse or cancel orders for any reason (such as limited stock or incorrect pricing).
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Pricing, promotions, and offers may change at any time without prior notice.
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We will contact you using your provided details if there are questions or issues with your order.
Payments
- Accepted payment methods are listed at checkout and on our Payment Methods page.
- All payments must be made within the specified period (usually within 24 hours of order confirmation) to avoid cancellation.
- For payment-related issues or questions, please contact us directly.
Delivery
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Delivery times depend on your location and item availability. We strive to deliver promptly as promised.
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Shipping fees and any applicable surcharges will be communicated before order completion.
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Delays may occur due to unforeseen circumstances. We will do our best to keep you informed.
Returns & Refunds
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Please refer to our Refund Policy for full details on returns and exchanges.
Intellectual Property
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All content, images, and branding on this site are the property of Katrelle Nova Haven and may not be used without permission.
Changes to Our Terms
Our terms may be updated from time to time. Any changes will be posted on this page and take effect immediately. Please review periodically to stay up to date.
Contact Us
For any questions or concerns about these terms, please reach us at admin@katrellehaven.com or call +63 938 023 1799.
Thank you for choosing Katrelle Nova Haven. We appreciate your trust!