At Katrelle Nova Haven, we value your satisfaction above all. If your purchase isn’t quite right, we’re here to help resolve it as quickly and smoothly as possible.
Eligibility for Refunds & Returns
- Items may be returned or exchanged within 7 days of purchase/delivery.
- Products should be unused, unopened, and in their original condition and packaging.
- For food and perishable goods, returns are only accepted if there is a clear quality or safety issue.
- Proof of purchase (receipt or order confirmation) is required for all returns or exchanges.
How to Request a Refund or Exchange
- Contact us by phone at +63 938 023 1799 or email admin@katrellehaven.com within 7 days of purchase.
- Provide your name, contact details, receipt/order number, and details of the issue.
- Our team will review your request and guide you through the next steps.
Processing Your Refund
- Refunds are processed after we receive and inspect the returned item.
- Approved refunds will be issued via your original payment method or as store credit, depending on your preference and payment channel.
- Allow up to 7 business days for the refund to be completed once approved.
Non-Refundable Items
- Opened food, beverages, and perishable goods (unless defective or spoiled).
- Personal care items that have been unsealed.
- Digital/mobile load and bill payment services are non-refundable once processed.
- Customized or special-order items, unless faulty.
Exchanges
If you prefer, eligible items can be exchanged for the same or similar product of equal value, subject to stock availability.
Questions & Support
We’re always here to help. If you have any questions about returns, refunds, or exchanges, please reach out to us at admin@katrellehaven.com or call us at +63 938 023 1799.
Your satisfaction is important to us. Thank you for choosing Katrelle Nova Haven.